Using Your Head To Manage Conflict Helpcard (Downloadable Version)

Stop letting conflict control you. Start making conscious decisions about how to deal with conflict situations.

We all have conflict at home and at work. What counts is how we choose to handle it.
When conflict happens, what determines the outcome, good or bad, is how people handle it. You can react in a knee-jerk fashion which almost always escalates the disagreement, or you can stop, think, and choose the best way to deal with that conflict.

Using Your Head to Manage Conflict explains your options, and which ones are best under what conflict situations. This is necessary since each conflict situation is different from any other.

Content
Written by conflict expert author Robert Bacal, Using Your Head To Manage Conflict Helpcard maps out the basics of managing conflict in an intelligent way, explains the steps of rational conflict management and explains the advantages and disadvantages of various approaches to conflict management.

This 2 sided 8.5 x 11 inch card provides dozens of hints, tips and principles to help you get through to the boss. Here are a few questions answered:

• How can you make conflict work for you?
• What are the major steps in rational conflict management?
• What are the pro's and con's of conflict avoidance and denial?
• What are the pro's and con's of accommodation/giving in?
• What are the pro's and con's of compromise?
• When the use of power and competition is appropriate?
• What are the pro's and con's of collaboration?

"I keep a copy on my desk where I can see it. It reminds me I have choices when conflict occurs. The methods are great, and so is learning how to analyze situations, but the best is I now feel I can control conflict situations and not act impulsively (well, most of the time)."